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Terms of service

General terms and conditions of sale of the GIVE BACK UG (limited liability)

"GIVE BACK Cosmetics" is registered as a word mark of the GIVE BACK UG (limited liability) and enjoys the associated rights of protection.

The following conditions apply to all contracts, deliveries and services between GIVE BACK UG (limited liability) (hereinafter also: "we", "us" and/or "us"). GIVE BACK UG) and its customers (hereinafter also: "You", "You").

1. Contract conclusion
The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. By clicking on the button "Buy" you enter a binding order of the goods contained in the shopping cart. The confirmation of the receipt of the order follows immediately after the order has been sent and does not constitute a contract acceptance. We can order your order by sending or sending a mail order. Accept order confirmation by e-mail or by delivery of the goods within five days. If an acceptance is not accepted within this period, you will no longer be bound by your order.

2. Revocation instruction
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period shall be fourteen days from the date on which you or a third party named by you, who is not the carrier, have taken possession of the goods, or . In order to exercise your right of revocation, you must:

GIVE BACK UG (limited liability)
Managing Director: Lars Stieger
Heinrich-Kock-Weg 5
22529 Hamburg
Tel: + 4940 54753487
Email: hello@giveback-cosmetics.de

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the enclosed sample withdrawal form, but it is not required.

In order to maintain the revocation period, it is sufficient that you send the communication on the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation
If you cancel this contract, we will refund any payments we have received from you, including the delivery costs (except for the additional costs arising from the fact that you have chosen a different kind of delivery than the most favorable standard delivery offered by us), immediately and within fourteen days from the date on which the notice of your revocation of this contract has been received. For this repayment, we will use the same means of payment that you have used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees due to this repayment. We may refuse the repayment until we have returned the goods or until you have provided proof that you have sent back the goods, whichever is the earlier. You shall send the goods back to us immediately and in any event no later than fourteen days from the date on which you inform us of the revocation of this contract. The time limit is maintained if you send the goods before the expiry of the period of fourteen days. They shall bear the direct costs of returning the goods. You have to pay for any loss of value of the goods only if this loss of value is attributable to a handling of the goods which is not necessary for the examination of the nature, properties and functioning of the goods.

End of revocation instruction

Download cancellation form (pdf)

3. Exclusion or Cancel the right of revocation
A right of revocation consists in accordance with § 312g para. 2 BGB and a. not in the case of contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and it is premature for contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their sealing has been removed after delivery.

4. Prices
All prices stated on the websites of the GIVE BACK UG are subject to change and include the respective VAT. We will check the prices when we process your order. In the unlikely event that a product is awarded with a wrong price and the correct price is higher than the price on the web page, we will contact you before shipping the goods to ask you if you want to buy the product at the correct price or cancel the order.

5. Legal Warranty Law
The statutory warranty period is two years. The period begins with the delivery of the goods to run. For all defects of the purchased goods occurring during the statutory warranty period, the legal claims for subsequent performance, for defect removal/new delivery as well as-in the presence of the legal requirements-the further claims for reduction or resignation as well as to compensation for damages, including the replacement of the damage instead of the fulfillment as well as the replacement of futile expenses, shall be valid.

6. Delivery times
As a rule, we deliver stock goods within Germany within 3 to 4 working days, within Europe as a rule within 4 to 7 working days to the delivery address you specify, to delivery address outside of Europe within 5 to 9 working days. Should an item not be available as soon as possible or not as quickly as possible, we will inform you as soon as possible the delivery date. If a certain article is not available, we undertake to inform you about the non-availability prior to the acceptance of the order. We would like to point out that all information on availability, dispatch or delivery of a product is merely estimated data and approximate guide values. They do not make binding or Guaranteed shipping or delivery dates, except where this is expressly referred to as the binding date for the shipping options of the product concerned.

7. Shipping Costs
The delivery shall be effected exclusively by post with Deutsche Post or DHL. For delivery and packing costs we charge the following costs: shipping costs.

8. Payment
Payment of the purchase price can be made by credit card, PayPal, Amazon Payments, instant transfer or cash in advance by bank transfer. However, we reserve the right not to offer certain types of payment and to refer to other payment methods on any order. If the place of residence is outside of Germany, payment by credit card, Paypal (information on the countries in which payment by Paypal is possible can be found at www.paypal.com.), Amazon Payments, instant transfer (information about the countries in which payment is possible via instant transfer, can be found at www.sofort.com.) or pre-cash transfers via bank transfer possible.

9. Retention of title

Until full payment of the purchase price, the goods remain the property of the GIVE BACK UG.


The GIVE BACK UG shall be unrestricted in so far as the cause of the damage is based on a deliberate or grossly negligent breach of duty by GIVE BACK UGor a legal representative or vicarious agent of GIVE BACK UG. In addition, GIVE BACK UG is liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the contract for the purpose of the contract, or for the breach of obligations, the fulfillment of which allows the proper implementation of the contract at all and on whose compliance you regularly trust. In this case, however, GIVE BACK UG shall only be liable for the foreseeable damage typical for the contract. GIVE BACK UGliability shall not be liable for the negligent breach of obligations other than those specified in the preceding sentences.

The above limitations of liability do not apply in case of injury to life, body and health, for a defect after taking over a guarantee for the condition of the product and in the case of fraudulently concealed defects. Liability in accordance with the Product Liability Act shall remain unaffected. Insofar as the liability of GIVE BACK UG is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

11. Data protection
Our privacy policy is available at the following link: Privacy Policy

12. Copyright and industrial property rights
The contents on the websites operated by GIVE BACK UG are subject to German copyright and/or other industrial property rights. The reproduction, processing, distribution and other use of the contents requires the prior written consent of the GIVE BACK UG. To the extent that the content on this page has not been created by the operator, the copyrights of third parties are observed. In particular, third party content is marked as such. Should you nevertheless become aware of a copyright infringement, we ask for a corresponding notice. If we become aware of any legal violations, we will remove such content immediately.

13. Other
German law shall apply to the exclusion of the UN Sales Law. The exclusive place of jurisdiction shall be Hamburg as far as is not legally required by law.

The GIVE BACK UG reserves the right to make changes to the online shop and to the sales conditions at any time. Your order shall apply in each case the terms of sale which are in force at the time of your order, unless a change in these terms is required by law or by an official order (in this case, you may also apply to orders you have made before). In the event that a settlement in these terms of sale is invalid, void or unenforceable for any reason, this provision shall be deemed to be severable and shall not affect the validity and enforceability of the remaining arrangements.

Hamburg, May 2020