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Refund policy

Right of withdrawal:
You have the right to revoke this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named third, who is not the carrier, the goods have taken possession. In order to exercise your right of withdrawal, you have to

Company: Give Back UG (haftungsbeschränkt)
Heinrich-Kock-Weg 5
22529 Hamburg
Tel: +4940 54753487
E-Mail: hello@giveback-cosmetics.de

By means of a clear explanation (e.g., a letter sent by post, fax or e-mail) to revoke this contract. You can use the attached pattern withdrawal form, which is not prescribed

To maintain the cancellation period, it is sufficient that you will send the notification of the exercise of the right of withdrawal before the expiration of the cancellation period.

Consequences of the cancellation:
If you revoke this contract, we have all the payments we received from you, including the delivery costs (except for the additional costs arising from the fact that you choose a different kind of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day, to which the notification of their revocation of this contract has been received by us. For this repayment, we use the same payment methods that they have used in the original transaction, unless we have expressly agreed otherwise with them; In no case will you be charged charges due to this repayment. We can refuse the repayment until we have retained the goods or until they have provided proof that they have returned the goods, depending on which the earlier date is. They have the goods immediately and in any case at the latest within fourteen days from the day to which they teach us about the revocation of this contract, to return to us. The deadline is maintained if you send the goods before the deadline of fourteen days. They carry the immediate costs of the return of the goods. They have to pay for any loss of value of the goods only when this loss of value is due to a handling of the goods that are not necessary for testing the nature, properties and functioning of the goods.

Exclusion or expiry of the right of withdrawal:
A right of withdrawal exists according to § 312g para. 2 BGB u. A. not in contracts for the delivery of goods which are not prefabricated and is decisive for the individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer and it expires prematurely with contracts for the delivery of sealed goods that out Reasons of health protection or hygiene are not suitable for return when their seal has been removed after delivery.

End of revocation

Download Cancellation Form (PDF)